❔ Troubleshooting

What to do when things don't work as expected with building your Scene Viewer app.

Scene Viewer isn't working on my phone!

Before using Google Scene Viewer make sure that your iOS device is compatible with ARKit or that your Android device has ARCore or Google Play Services for AR installed.

I can't see the 3D asset!

Point your phone at the floor and move your phone around until the camera detected a surface. The 3D asset should appear on the detected surface.

Occlusion isn't working!

WebXR which does not support occlusion is the default AR mode set for web-based experience.

Change the default AR mode to Scene Viewer which does support occlusion by adding a metadata key named arMode with the value scene-viewer to the 3D model. See how to add metadata in the Data Page section of the documentation.

Now rescan the QR code to relaunch the web experience.

I am getting some other error.

Let's talk! Ask on Slack or send an email to support@echoAR.xyz and please attach a screenshot of the error you are experiencing.